Anne O'Brien, Marketing and Technical Documentation Specialist

Contact

Anne O'Brien

805.772.2723

www.anneobrien.com

Tip: Click the flying saucer to email Anne from anywhere.

About Anne O'Brien

An adept Marketing and Technical Writer with almost fifteen years of writing experience for high technology industries, services, and products. Experience involves companies ranging from Fortune 500 to small business start-ups. Team player good at customer relationship management. Develops interview tools for identifying communication requirements, such as business goals, brand identity, market position, target audience, and technical resources. Comfortable interviewing corporate executives, other decision-makers, and technical experts. Expert at scoping, pricing, and managing writing projects. Good at tech-savvy tag lines!

Information Architecture

Strategy recommendations for web, online, and print information delivery systems. Project management. Front-end task, business, and audience analyses. Excellent interview tools and skills. Solution purchases. End-to-end implementation. Turnkey training.

Information Design

Design and development of communications for all business audiences—partners and suppliers (B2B), customers and consumers (B2C), and workforce (B2W). Marketing copy, technical marketing copy, web content, corporate communications, WebHelp, WinHelp, Web-based training (WBT), user guides, quick references, and newsletters. Also editorial and publication standards, policies, style guides, and quality assurance (QA) test plans.

Information Development

Track record of nearly 70 web projects, numerous software products, many online help systems, and multiple writing awards. Fortune 500 to small start-ups.

This Site is WebHelp

Created and maintained with RoboHelp, this site is a sample of WebHelp. This site offers standard Help features, such as left navigation Contents, Index, Search. Other feature include the flying saucer (email Anne) and Shamrocks (links to pages, pop-ups, or URLs). Try it.

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